Professional Summary
CRM Automation Specialist with 4+ years of hands-on experience supporting agencies, coaches, consultants, and service-based businesses through workflow automation, funnel building, CRM management, and backend operations. Skilled in GoHighLevel (GHL) SaaS Mode, lead nurturing systems, client onboarding automations, pipeline management, and API integrations. Combines a strong customer support background with deep technical expertise in sales funnel optimization and backend operations to deliver scalable, done-for-you solutions.
Work Experience
Self-Employed Contractor
- Built and optimized sales funnels, landing pages, booking calendars, and lead capture forms using GoHighLevel.
- Designed and launched end-to-end workflow automations including client onboarding, lead reactivation, and lead nurturing sequences.
- Managed full CRM lifecycle: smart lists, tagging, pipeline management, segmentation, and lead scoring.
- Provided SaaS Mode support and sub-account setup, configuration, and troubleshooting for agency clients.
- Executed API integrations with Stripe, Calendly, Zapier, and third-party tools for seamless backend operations.
- Developed SOPs and video walkthroughs for internal teams and client onboarding.
- Delivered automation troubleshooting and ongoing funnel optimization to improve conversion rates.
UI – Chicago, IL (Remote)
- Handled high-volume customer inquiries via phone and email with consistent satisfaction scores.
- Maintained accurate records and customer data across CRM systems.
- Coordinated with warehouse and logistics teams for escalation resolution and operational support.
WNS Global Services – Alabang
- Managed insurance claims within authority limits while consistently meeting customer service targets.
- Delivered direct support via phone and email; collaborated with specialist teams to resolve complex cases.
- Improved team efficiency through process updates and documentation.
Telstra powered by TeleTech Philippines – Pasay
- Handled store support calls and resolved technical issues with professionalism and care.
- Recognized with the Telstra Brilliance Award and TeleTech Best Employee of the Year (2018).
Sykes Asia – Makati | Teleperformance – Pasay
- Managed client portfolios, sold insurance products, and supported claim processes.
- Provided billing and product support for AT&T customers; processed service upgrades and de-escalated complex concerns.
- Recognized as TOP 3 OVS, Quarterly Champion, and TOP 8 Balance Scorecard performer.